{"id":593,"date":"2026-01-07T15:58:59","date_gmt":"2026-01-07T15:58:59","guid":{"rendered":"https:\/\/slategrey-narwhal-188510.hostingersite.com\/?page_id=593"},"modified":"2026-01-08T05:45:19","modified_gmt":"2026-01-08T05:45:19","slug":"return-and-replacement-policy","status":"publish","type":"page","link":"https:\/\/zupitex.in\/index.php\/return-and-replacement-policy\/","title":{"rendered":"Return and Replacement Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"593\" class=\"elementor elementor-593\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f245a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f245a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc20461\" data-id=\"cc20461\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6970132 elementor-widget elementor-widget-heading\" data-id=\"6970132\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return and Replacement Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21de29c elementor-widget elementor-widget-text-editor\" data-id=\"21de29c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAt Zupitex, we stand behind the quality of our products. This Return &#038; Replacement Policy outlines the conditions and process for replacing defective or damaged products. Please note that this policy covers replacements for quality issues only\u2014not general refunds for change of mind.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-172c87c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"172c87c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c439289\" data-id=\"c439289\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d109f1 elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"5d109f1\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9751\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9751\" aria-expanded=\"false\">1. Eligibility for Replacement<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9752\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9752\" aria-expanded=\"false\">2. Non-Returnable & Non-Replaceable Items<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9753\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9753\" aria-expanded=\"false\">3. Replacement Process<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9754\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9754\" aria-expanded=\"false\">4. Replacement Shipping & Costs<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9755\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9755\" aria-expanded=\"false\">5. Assessment & Inspection Standards<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9756\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9756\" aria-expanded=\"false\">6. Defective Product Examples<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9757\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9757\" aria-expanded=\"false\">7. Multiple Replacements<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9758\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9758\" aria-expanded=\"false\">8. Refund Policy (In Lieu of Replacement)<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9759\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"9\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9759\" aria-expanded=\"false\">9. Claim Documentation<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-97510\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"10\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97510\" aria-expanded=\"false\">10. Timeline & Processing<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-97511\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"11\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97511\" aria-expanded=\"false\">11. Warranty & Replacement<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-97512\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"12\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97512\" aria-expanded=\"false\">12. Special Circumstances<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-97513\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"13\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97513\" aria-expanded=\"false\">13. Customer Responsibilities<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-97514\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"14\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97514\" aria-expanded=\"false\">14. Disputes & Escalation<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-97515\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"15\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97515\" aria-expanded=\"false\">15. Contact & Support<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9751\" aria-expanded=\"false\">1. Eligibility for Replacement<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9751\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9751\" tabindex=\"0\" hidden=\"false\"><h5 data-start=\"141\" data-end=\"167\">What Can Be Replaced<\/h5><p data-start=\"169\" data-end=\"203\">You may request a replacement for:<\/p><ul data-start=\"205\" data-end=\"521\"><li data-start=\"205\" data-end=\"253\"><p data-start=\"207\" data-end=\"253\">Products that arrive damaged due to shipping<\/p><\/li><li data-start=\"254\" data-end=\"331\"><p data-start=\"256\" data-end=\"331\">Products with manufacturing defects (non-functional or faulty components)<\/p><\/li><li data-start=\"332\" data-end=\"395\"><p data-start=\"334\" data-end=\"395\">Products that are incomplete (missing parts or accessories)<\/p><\/li><li data-start=\"396\" data-end=\"466\"><p data-start=\"398\" data-end=\"466\">Products that do not match the description provided on our Website<\/p><\/li><li data-start=\"467\" data-end=\"521\"><p data-start=\"469\" data-end=\"521\">Products with visible quality defects upon receipt<\/p><\/li><\/ul><hr data-start=\"523\" data-end=\"526\" \/><h5 data-start=\"528\" data-end=\"545\">Time Window<\/h5><p data-start=\"547\" data-end=\"738\">Replacement requests must be filed within <strong data-start=\"589\" data-end=\"611\">3 days of delivery<\/strong>. This timeframe allows us to process your request promptly while the product and packaging condition can be properly assessed.<\/p><hr data-start=\"740\" data-end=\"743\" \/><h5 data-start=\"745\" data-end=\"781\">Product Condition Requirements<\/h5><p data-start=\"783\" data-end=\"832\">To be eligible for replacement, the product must:<\/p><ul data-start=\"834\" data-end=\"1122\"><li data-start=\"834\" data-end=\"877\"><p data-start=\"836\" data-end=\"877\">Be in its original, unaltered condition<\/p><\/li><li data-start=\"878\" data-end=\"938\"><p data-start=\"880\" data-end=\"938\">Have original packaging (box, inserts, documents intact)<\/p><\/li><li data-start=\"939\" data-end=\"993\"><p data-start=\"941\" data-end=\"993\">Include all original accessories and documentation<\/p><\/li><li data-start=\"994\" data-end=\"1054\"><p data-start=\"996\" data-end=\"1054\">Show no signs of misuse, wear, or customer-caused damage<\/p><\/li><li data-start=\"1055\" data-end=\"1122\"><p data-start=\"1057\" data-end=\"1122\">Not have been opened, used, or tested beyond initial inspection<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9752\" aria-expanded=\"false\">2. Non-Returnable & Non-Replaceable Items<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9752\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9752\" tabindex=\"0\" hidden=\"hidden\"><p data-start=\"185\" data-end=\"258\">The following items <strong data-start=\"205\" data-end=\"239\">cannot be returned or replaced<\/strong> under this policy:<\/p><p data-start=\"260\" data-end=\"297\"><strong data-start=\"260\" data-end=\"297\">Used or Customer-Damaged Products<\/strong><\/p><ul data-start=\"298\" data-end=\"479\"><li data-start=\"298\" data-end=\"339\"><p data-start=\"300\" data-end=\"339\">Products showing signs of use or wear<\/p><\/li><li data-start=\"340\" data-end=\"376\"><p data-start=\"342\" data-end=\"376\">Products damaged by the customer<\/p><\/li><li data-start=\"377\" data-end=\"425\"><p data-start=\"379\" data-end=\"425\">Items opened extensively or used for testing<\/p><\/li><li data-start=\"426\" data-end=\"479\"><p data-start=\"428\" data-end=\"479\">Products with scratches, dents, or handling marks<\/p><\/li><\/ul><p data-start=\"481\" data-end=\"508\"><strong data-start=\"481\" data-end=\"508\">Warranty-Related Issues<\/strong><\/p><ul data-start=\"509\" data-end=\"668\"><li data-start=\"509\" data-end=\"564\"><p data-start=\"511\" data-end=\"564\">Products outside the manufacturer\u2019s warranty period<\/p><\/li><li data-start=\"565\" data-end=\"624\"><p data-start=\"567\" data-end=\"624\">Products with warranty void due to unauthorized repairs<\/p><\/li><li data-start=\"625\" data-end=\"668\"><p data-start=\"627\" data-end=\"668\">Products with expired warranty coverage<\/p><\/li><\/ul><p data-start=\"670\" data-end=\"690\"><strong data-start=\"670\" data-end=\"690\">Special Products<\/strong><\/p><ul data-start=\"691\" data-end=\"880\"><li data-start=\"691\" data-end=\"748\"><p data-start=\"693\" data-end=\"748\">Software, games, or digital products (once purchased)<\/p><\/li><li data-start=\"749\" data-end=\"793\"><p data-start=\"751\" data-end=\"793\">Downloadable content or digital licenses<\/p><\/li><li data-start=\"794\" data-end=\"840\"><p data-start=\"796\" data-end=\"840\">Clearance or sale items (unless defective)<\/p><\/li><li data-start=\"841\" data-end=\"880\"><p data-start=\"843\" data-end=\"880\">Customized or personalized products<\/p><\/li><\/ul><p data-start=\"882\" data-end=\"905\"><strong data-start=\"882\" data-end=\"905\">Time-Limit Exceeded<\/strong><\/p><ul data-start=\"906\" data-end=\"1019\"><li data-start=\"906\" data-end=\"960\"><p data-start=\"908\" data-end=\"960\">Replacement requests made after 3 days of delivery<\/p><\/li><li data-start=\"961\" data-end=\"1019\"><p data-start=\"963\" data-end=\"1019\">Products purchased more than 3 days before the request<\/p><\/li><\/ul><p data-start=\"1021\" data-end=\"1048\"><strong data-start=\"1021\" data-end=\"1048\">Inspection-Failed Items<\/strong><\/p><ul data-start=\"1049\" data-end=\"1155\"><li data-start=\"1049\" data-end=\"1102\"><p data-start=\"1051\" data-end=\"1102\">Products that fail inspection for genuine defects<\/p><\/li><li data-start=\"1103\" data-end=\"1155\"><p data-start=\"1105\" data-end=\"1155\">Products found to have no actual defect or issue<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9753\" aria-expanded=\"false\">3. Replacement Process<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9753\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9753\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"184\" data-end=\"240\">Step 1: Initiate Replacement Request (Within 3 Days)<\/h5><p data-start=\"242\" data-end=\"302\">Contact Zupitex customer service with the following details:<\/p><ul data-start=\"304\" data-end=\"494\"><li data-start=\"304\" data-end=\"335\"><p data-start=\"306\" data-end=\"335\">Order number and order date<\/p><\/li><li data-start=\"336\" data-end=\"360\"><p data-start=\"338\" data-end=\"360\">Product name and SKU<\/p><\/li><li data-start=\"361\" data-end=\"400\"><p data-start=\"363\" data-end=\"400\">Description of the defect or damage<\/p><\/li><li data-start=\"401\" data-end=\"456\"><p data-start=\"403\" data-end=\"456\">High-quality photographs or video showing the issue<\/p><\/li><li data-start=\"457\" data-end=\"494\"><p data-start=\"459\" data-end=\"494\">Your full name and contact number<\/p><\/li><\/ul><p data-start=\"496\" data-end=\"516\"><strong data-start=\"496\" data-end=\"516\">Contact Details:<\/strong><\/p><ul data-start=\"517\" data-end=\"641\"><li data-start=\"517\" data-end=\"554\"><p data-start=\"519\" data-end=\"554\"><strong data-start=\"519\" data-end=\"529\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"530\" data-end=\"552\">gameszupitex@gmail.com<\/a><\/p><\/li><li data-start=\"555\" data-end=\"584\"><p data-start=\"557\" data-end=\"584\"><strong data-start=\"557\" data-end=\"567\">Phone:<\/strong> +91 9315683446<\/p><\/li><li data-start=\"585\" data-end=\"641\"><p data-start=\"587\" data-end=\"641\"><strong data-start=\"587\" data-end=\"597\">Hours:<\/strong> Monday \u2013 Saturday, 10:00 AM \u2013 6:00 PM IST<\/p><\/li><\/ul><hr data-start=\"643\" data-end=\"646\" \/><h5 data-start=\"648\" data-end=\"704\">Step 2: Documentation &amp; Approval (1\u20132 Business Days)<\/h5><p data-start=\"706\" data-end=\"753\">Provide the following supporting documentation:<\/p><ul data-start=\"755\" data-end=\"949\"><li data-start=\"755\" data-end=\"792\"><p data-start=\"757\" data-end=\"792\">Original order confirmation email<\/p><\/li><li data-start=\"793\" data-end=\"847\"><p data-start=\"795\" data-end=\"847\">Photographs of the defective product and packaging<\/p><\/li><li data-start=\"848\" data-end=\"899\"><p data-start=\"850\" data-end=\"899\">Photographs of any damage or missing components<\/p><\/li><li data-start=\"900\" data-end=\"949\"><p data-start=\"902\" data-end=\"949\">Description of when the defect was discovered<\/p><\/li><\/ul><p data-start=\"951\" data-end=\"994\">Our team will review your request and will:<\/p><ul data-start=\"996\" data-end=\"1170\"><li data-start=\"996\" data-end=\"1039\"><p data-start=\"998\" data-end=\"1039\">Verify eligibility based on this policy<\/p><\/li><li data-start=\"1040\" data-end=\"1084\"><p data-start=\"1042\" data-end=\"1084\">Assess the photographs and documentation<\/p><\/li><li data-start=\"1085\" data-end=\"1129\"><p data-start=\"1087\" data-end=\"1129\">Approve or deny your replacement request<\/p><\/li><li data-start=\"1130\" data-end=\"1170\"><p data-start=\"1132\" data-end=\"1170\">Notify you of the decision via email<\/p><\/li><\/ul><hr data-start=\"1172\" data-end=\"1175\" \/><h5 data-start=\"1177\" data-end=\"1216\">Step 3: Return Shipment Arrangement<\/h5><p data-start=\"1218\" data-end=\"1241\">Once approved, we will:<\/p><ul data-start=\"1243\" data-end=\"1440\"><li data-start=\"1243\" data-end=\"1283\"><p data-start=\"1245\" data-end=\"1283\">Provide return shipping instructions<\/p><\/li><li data-start=\"1284\" data-end=\"1346\"><p data-start=\"1286\" data-end=\"1346\">Arrange pickup from your location at no cost to you <strong data-start=\"1338\" data-end=\"1344\">OR<\/strong><\/p><\/li><li data-start=\"1347\" data-end=\"1391\"><p data-start=\"1349\" data-end=\"1391\">Provide a pre-paid return shipping label<\/p><\/li><li data-start=\"1392\" data-end=\"1440\"><p data-start=\"1394\" data-end=\"1440\">Send you a return authorization number (RMA)<\/p><\/li><\/ul><hr data-start=\"1428\" data-end=\"1431\" \/><h5 data-start=\"1433\" data-end=\"1485\">Step 4: Return &amp; Inspection (7\u201310 Business Days)<\/h5><ul data-start=\"1487\" data-end=\"1725\"><li data-start=\"1487\" data-end=\"1552\"><p data-start=\"1489\" data-end=\"1552\">Pack the defective product securely in its original packaging<\/p><\/li><li data-start=\"1553\" data-end=\"1612\"><p data-start=\"1555\" data-end=\"1612\">Use the return label or arrange the pre-arranged pickup<\/p><\/li><li data-start=\"1613\" data-end=\"1671\"><p data-start=\"1615\" data-end=\"1671\">Include the RMA number and order number in the package<\/p><\/li><li data-start=\"1672\" data-end=\"1725\"><p data-start=\"1674\" data-end=\"1725\">Ship to our facility as per provided instructions<\/p><\/li><\/ul><p data-start=\"1727\" data-end=\"1781\">Our team will receive, inspect, and verify the defect.<\/p><hr data-start=\"1783\" data-end=\"1786\" \/><h5 data-start=\"1788\" data-end=\"1840\">Step 5: Replacement Dispatch (1\u20132 Business Days)<\/h5><p data-start=\"1842\" data-end=\"1869\">Upon successful inspection:<\/p><ul data-start=\"1871\" data-end=\"2148\"><li data-start=\"1871\" data-end=\"1927\"><p data-start=\"1873\" data-end=\"1927\">A replacement product will be dispatched immediately<\/p><\/li><li data-start=\"1928\" data-end=\"1991\"><p data-start=\"1930\" data-end=\"1991\">You will receive dispatch confirmation with tracking number<\/p><\/li><li data-start=\"1992\" data-end=\"2063\"><p data-start=\"1994\" data-end=\"2063\">Standard shipping charges do not apply (replacement is at our cost)<\/p><\/li><li data-start=\"2064\" data-end=\"2148\"><p data-start=\"2066\" data-end=\"2148\">Replacement will arrive within the standard delivery timeframe for your location<\/p><\/li><\/ul><hr data-start=\"2150\" data-end=\"2153\" \/><h5 data-start=\"2155\" data-end=\"2188\">Step 6: Delivery Confirmation<\/h5><ul data-start=\"2190\" data-end=\"2370\"><li data-start=\"2190\" data-end=\"2251\"><p data-start=\"2192\" data-end=\"2251\">Track your replacement using the provided tracking number<\/p><\/li><li data-start=\"2252\" data-end=\"2307\"><p data-start=\"2254\" data-end=\"2307\">Accept delivery and inspect the replacement product<\/p><\/li><li data-start=\"2308\" data-end=\"2370\"><p data-start=\"2310\" data-end=\"2370\">Replacement is covered under the original product warranty<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9754\" aria-expanded=\"false\">4. Replacement Shipping & Costs<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9754\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9754\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"151\" data-end=\"170\">Return Shipping<\/h5><ul data-start=\"172\" data-end=\"386\"><li data-start=\"172\" data-end=\"230\"><p data-start=\"174\" data-end=\"230\"><strong data-start=\"174\" data-end=\"187\">Who Pays:<\/strong> Zupitex covers all return shipping costs<\/p><\/li><li data-start=\"231\" data-end=\"315\"><p data-start=\"233\" data-end=\"315\"><strong data-start=\"233\" data-end=\"250\">How It Works:<\/strong> A pre-paid return label is provided or free pickup is arranged<\/p><\/li><li data-start=\"316\" data-end=\"386\"><p data-start=\"318\" data-end=\"386\"><strong data-start=\"318\" data-end=\"331\">Timeline:<\/strong> Returns must be dispatched within 7 days of approval<\/p><\/li><\/ul><hr data-start=\"388\" data-end=\"391\" \/><h5 data-start=\"393\" data-end=\"417\">Replacement Shipping<\/h5><ul data-start=\"419\" data-end=\"779\"><li data-start=\"419\" data-end=\"482\"><p data-start=\"421\" data-end=\"482\"><strong data-start=\"421\" data-end=\"434\">Who Pays:<\/strong> Zupitex covers all replacement shipping costs<\/p><\/li><li data-start=\"483\" data-end=\"567\"><p data-start=\"485\" data-end=\"567\"><strong data-start=\"485\" data-end=\"507\">Standard Delivery:<\/strong> Replacement ships via standard delivery for your location<\/p><\/li><li data-start=\"568\" data-end=\"651\"><p data-start=\"570\" data-end=\"651\"><strong data-start=\"570\" data-end=\"593\">Expedited Delivery:<\/strong> Not available for replacements (standard delivery only)<\/p><\/li><li data-start=\"652\" data-end=\"779\"><p data-start=\"654\" data-end=\"669\"><strong data-start=\"654\" data-end=\"667\">Timeline:<\/strong><\/p><ul data-start=\"672\" data-end=\"779\"><li data-start=\"672\" data-end=\"692\"><p data-start=\"674\" data-end=\"692\">2\u20134 days (metro)<\/p><\/li><li data-start=\"695\" data-end=\"716\"><p data-start=\"697\" data-end=\"716\">4\u20136 days (tier 1)<\/p><\/li><li data-start=\"719\" data-end=\"743\"><p data-start=\"721\" data-end=\"743\">6\u201310 days (tier 2\/3)<\/p><\/li><li data-start=\"746\" data-end=\"779\"><p data-start=\"748\" data-end=\"779\">10\u201315 days (remote locations)<\/p><\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9755\" aria-expanded=\"false\">5. Assessment & Inspection Standards<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9755\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9755\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"185\" data-end=\"214\">Our Inspection Criteria<\/h5><p data-start=\"216\" data-end=\"264\">When we receive the returned product, we assess:<\/p><ul data-start=\"266\" data-end=\"616\"><li data-start=\"266\" data-end=\"330\"><p data-start=\"268\" data-end=\"330\"><strong data-start=\"268\" data-end=\"291\">Physical Condition:<\/strong> Signs of use, damage, or mishandling<\/p><\/li><li data-start=\"331\" data-end=\"410\"><p data-start=\"333\" data-end=\"410\"><strong data-start=\"333\" data-end=\"357\">Defect Verification:<\/strong> Genuine manufacturing or material defect confirmed<\/p><\/li><li data-start=\"411\" data-end=\"481\"><p data-start=\"413\" data-end=\"481\"><strong data-start=\"413\" data-end=\"431\">Functionality:<\/strong> Whether the defect actually exists as described<\/p><\/li><li data-start=\"482\" data-end=\"554\"><p data-start=\"484\" data-end=\"554\"><strong data-start=\"484\" data-end=\"498\">Packaging:<\/strong> Whether original packaging and accessories are intact<\/p><\/li><li data-start=\"555\" data-end=\"616\"><p data-start=\"557\" data-end=\"616\"><strong data-start=\"557\" data-end=\"577\">Warranty Status:<\/strong> Whether warranty has been maintained<\/p><\/li><\/ul><hr data-start=\"618\" data-end=\"621\" \/><h5 data-start=\"623\" data-end=\"648\">Inspection Outcomes<\/h5><p data-start=\"650\" data-end=\"679\"><strong data-start=\"650\" data-end=\"679\">Approved for Replacement:<\/strong><\/p><ul data-start=\"680\" data-end=\"785\"><li data-start=\"680\" data-end=\"708\"><p data-start=\"682\" data-end=\"708\">Genuine defect confirmed<\/p><\/li><li data-start=\"709\" data-end=\"749\"><p data-start=\"711\" data-end=\"749\">Product qualifies under policy terms<\/p><\/li><li data-start=\"750\" data-end=\"785\"><p data-start=\"752\" data-end=\"785\">Replacement dispatched promptly<\/p><\/li><\/ul><p data-start=\"787\" data-end=\"816\"><strong data-start=\"787\" data-end=\"816\">Denied \u2013 No Defect Found:<\/strong><\/p><ul data-start=\"817\" data-end=\"972\"><li data-start=\"817\" data-end=\"857\"><p data-start=\"819\" data-end=\"857\">No actual defect or issue identified<\/p><\/li><li data-start=\"858\" data-end=\"885\"><p data-start=\"860\" data-end=\"885\">Item functions normally<\/p><\/li><li data-start=\"886\" data-end=\"936\"><p data-start=\"888\" data-end=\"936\">Return shipping arranged; item returned to you<\/p><\/li><li data-start=\"937\" data-end=\"972\"><p data-start=\"939\" data-end=\"972\">No refund or replacement issued<\/p><\/li><\/ul><p data-start=\"974\" data-end=\"1004\"><strong data-start=\"974\" data-end=\"1004\">Denied \u2013 Policy Violation:<\/strong><\/p><ul data-start=\"1005\" data-end=\"1170\"><li data-start=\"1005\" data-end=\"1051\"><p data-start=\"1007\" data-end=\"1051\">Item shows signs of use or customer damage<\/p><\/li><li data-start=\"1052\" data-end=\"1091\"><p data-start=\"1054\" data-end=\"1091\">Policy eligibility criteria not met<\/p><\/li><li data-start=\"1092\" data-end=\"1134\"><p data-start=\"1094\" data-end=\"1134\">Return shipped back to you at our cost<\/p><\/li><li data-start=\"1135\" data-end=\"1170\"><p data-start=\"1137\" data-end=\"1170\">No refund or replacement issued<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9756\" aria-expanded=\"false\">6. Defective Product Examples<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9756\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9756\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"146\" data-end=\"174\">Common Defects Covered<\/h5><ul data-start=\"176\" data-end=\"572\"><li data-start=\"176\" data-end=\"263\"><p data-start=\"178\" data-end=\"263\"><strong data-start=\"178\" data-end=\"198\">Gaming Consoles:<\/strong> Won\u2019t power on, disc drive not reading, controller not pairing<\/p><\/li><li data-start=\"264\" data-end=\"345\"><p data-start=\"266\" data-end=\"345\"><strong data-start=\"266\" data-end=\"282\">Controllers:<\/strong> Buttons not responding, triggers stuck, battery not charging<\/p><\/li><li data-start=\"346\" data-end=\"426\"><p data-start=\"348\" data-end=\"426\"><strong data-start=\"348\" data-end=\"373\">Cables &amp; Accessories:<\/strong> Broken connectors, torn insulation, non-functional<\/p><\/li><li data-start=\"427\" data-end=\"500\"><p data-start=\"429\" data-end=\"500\"><strong data-start=\"429\" data-end=\"443\">Packaging:<\/strong> Severely crushed or damaged box causing product damage<\/p><\/li><li data-start=\"501\" data-end=\"572\"><p data-start=\"503\" data-end=\"572\"><strong data-start=\"503\" data-end=\"513\">Parts:<\/strong> Missing items from the original packaging (not received)<\/p><\/li><\/ul><hr data-start=\"574\" data-end=\"577\" \/><h5 data-start=\"579\" data-end=\"604\">Defects NOT Covered<\/h5><ul data-start=\"606\" data-end=\"824\"><li data-start=\"606\" data-end=\"640\"><p data-start=\"608\" data-end=\"640\">Controller worn from heavy use<\/p><\/li><li data-start=\"641\" data-end=\"669\"><p data-start=\"643\" data-end=\"669\">Minor cosmetic scratches<\/p><\/li><li data-start=\"670\" data-end=\"716\"><p data-start=\"672\" data-end=\"716\">Battery degradation from repeated charging<\/p><\/li><li data-start=\"717\" data-end=\"757\"><p data-start=\"719\" data-end=\"757\">Software issues or firmware problems<\/p><\/li><li data-start=\"758\" data-end=\"797\"><p data-start=\"760\" data-end=\"797\">Accidental drop or collision damage<\/p><\/li><li data-start=\"798\" data-end=\"824\"><p data-start=\"800\" data-end=\"824\">Water or liquid damage<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9757\" aria-expanded=\"false\">7. Multiple Replacements<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9757\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9757\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"140\" data-end=\"163\">First Replacement<\/h5><ul data-start=\"165\" data-end=\"211\"><li data-start=\"165\" data-end=\"211\"><p data-start=\"167\" data-end=\"211\">Approved if product is genuinely defective<\/p><\/li><\/ul><hr data-start=\"213\" data-end=\"216\" \/><h5 data-start=\"218\" data-end=\"257\">Second Replacement (Same Product)<\/h5><ul data-start=\"259\" data-end=\"504\"><li data-start=\"259\" data-end=\"338\"><p data-start=\"261\" data-end=\"338\">If the replacement is also defective, a second replacement will be provided<\/p><\/li><li data-start=\"339\" data-end=\"397\"><p data-start=\"341\" data-end=\"397\">Rigorous inspection conducted on second defective unit<\/p><\/li><li data-start=\"398\" data-end=\"504\"><p data-start=\"400\" data-end=\"504\">After 2 replacements, if defects persist, we may offer a different product or refund at our discretion<\/p><\/li><\/ul><hr data-start=\"506\" data-end=\"509\" \/><h5 data-start=\"511\" data-end=\"535\">Pattern of Defects<\/h5><ul data-start=\"537\" data-end=\"673\"><li data-start=\"537\" data-end=\"673\"><p data-start=\"539\" data-end=\"673\">If a product shows a pattern of defects across multiple units, we will work with you to provide an alternative product or resolution<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9758\" aria-expanded=\"false\">8. Refund Policy (In Lieu of Replacement)<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9758\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9758\" tabindex=\"0\" hidden=\"hidden\"><p data-start=\"146\" data-end=\"233\">Zupitex primarily offers replacements, not refunds. However, refunds may be considered:<\/p><h5 data-start=\"235\" data-end=\"259\">Refund Eligibility<\/h5><ul data-start=\"261\" data-end=\"494\"><li data-start=\"261\" data-end=\"303\"><p data-start=\"263\" data-end=\"303\">Product is unavailable for replacement<\/p><\/li><li data-start=\"304\" data-end=\"363\"><p data-start=\"306\" data-end=\"363\">Multiple replacement attempts result in defective units<\/p><\/li><li data-start=\"364\" data-end=\"435\"><p data-start=\"366\" data-end=\"435\">Customer prefers refund over replacement (at management discretion)<\/p><\/li><li data-start=\"436\" data-end=\"494\"><p data-start=\"438\" data-end=\"494\">Exceptional circumstances at Zupitex&#8217;s sole discretion<\/p><\/li><\/ul><hr data-start=\"496\" data-end=\"499\" \/><h5 data-start=\"501\" data-end=\"521\">Refund Process<\/h5><ul data-start=\"523\" data-end=\"789\"><li data-start=\"523\" data-end=\"571\"><p data-start=\"525\" data-end=\"571\">Replacement must be denied or rejected first<\/p><\/li><li data-start=\"572\" data-end=\"641\"><p data-start=\"574\" data-end=\"641\">Refund request submitted in writing to <strong data-start=\"613\" data-end=\"639\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"615\" data-end=\"637\">gameszupitex@gmail.com<\/a><\/strong><\/p><\/li><li data-start=\"642\" data-end=\"719\"><p data-start=\"644\" data-end=\"719\">Refund processed to original payment method within <strong data-start=\"695\" data-end=\"717\">7\u201310 business days<\/strong><\/p><\/li><li data-start=\"720\" data-end=\"789\"><p data-start=\"722\" data-end=\"789\">Refund amount excludes original shipping charges (non-refundable)<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"9\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9759\" aria-expanded=\"false\">9. Claim Documentation<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9759\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9759\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"141\" data-end=\"180\">Required Documentation for Claims<\/h5><p data-start=\"182\" data-end=\"219\">To process your replacement, provide:<\/p><ul data-start=\"221\" data-end=\"554\"><li data-start=\"221\" data-end=\"249\"><p data-start=\"223\" data-end=\"249\">Order confirmation email<\/p><\/li><li data-start=\"250\" data-end=\"291\"><p data-start=\"252\" data-end=\"291\">Delivery receipt or proof of delivery<\/p><\/li><li data-start=\"292\" data-end=\"345\"><p data-start=\"294\" data-end=\"345\">Clear photographs of the defect (multiple angles)<\/p><\/li><li data-start=\"346\" data-end=\"396\"><p data-start=\"348\" data-end=\"396\">Photographs of original packaging and contents<\/p><\/li><li data-start=\"397\" data-end=\"454\"><p data-start=\"399\" data-end=\"454\">Receipt of any accessories that came with the product<\/p><\/li><li data-start=\"455\" data-end=\"493\"><p data-start=\"457\" data-end=\"493\">Description of the issue in detail<\/p><\/li><li data-start=\"494\" data-end=\"554\"><p data-start=\"496\" data-end=\"554\">Video demonstration of the defect (optional but helpful)<\/p><\/li><\/ul><hr data-start=\"556\" data-end=\"559\" \/><h5 data-start=\"561\" data-end=\"593\">Insufficient Documentation<\/h5><ul data-start=\"595\" data-end=\"797\"><li data-start=\"595\" data-end=\"670\"><p data-start=\"597\" data-end=\"670\">If documentation is unclear or insufficient, your request may be denied<\/p><\/li><li data-start=\"671\" data-end=\"727\"><p data-start=\"673\" data-end=\"727\">You will be contacted to provide additional evidence<\/p><\/li><li data-start=\"728\" data-end=\"797\"><p data-start=\"730\" data-end=\"797\">Incomplete requests will not proceed through the approval process<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"10\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97510\" aria-expanded=\"false\">10. Timeline & Processing<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-97510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-97510\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"142\" data-end=\"169\">Timeline &amp; Processing<\/h5><ul data-start=\"171\" data-end=\"602\"><li data-start=\"171\" data-end=\"230\"><p data-start=\"173\" data-end=\"230\"><strong data-start=\"173\" data-end=\"202\">File Replacement Request:<\/strong> Within 3 days of delivery<\/p><\/li><li data-start=\"231\" data-end=\"279\"><p data-start=\"233\" data-end=\"279\"><strong data-start=\"233\" data-end=\"259\">Our Review &amp; Approval:<\/strong> 1\u20132 business days<\/p><\/li><li data-start=\"280\" data-end=\"328\"><p data-start=\"282\" data-end=\"328\"><strong data-start=\"282\" data-end=\"305\">Return Arrangement:<\/strong> Same day of approval<\/p><\/li><li data-start=\"329\" data-end=\"380\"><p data-start=\"331\" data-end=\"380\"><strong data-start=\"331\" data-end=\"351\">Return Shipping:<\/strong> Up to 7 days from approval<\/p><\/li><li data-start=\"381\" data-end=\"433\"><p data-start=\"383\" data-end=\"433\"><strong data-start=\"383\" data-end=\"402\">Our Inspection:<\/strong> 3\u20135 business days of receipt<\/p><\/li><li data-start=\"434\" data-end=\"497\"><p data-start=\"436\" data-end=\"497\"><strong data-start=\"436\" data-end=\"461\">Replacement Dispatch:<\/strong> 1\u20132 business days post-inspection<\/p><\/li><li data-start=\"498\" data-end=\"558\"><p data-start=\"500\" data-end=\"558\"><strong data-start=\"500\" data-end=\"525\">Replacement Delivery:<\/strong> 2\u201315 days (varies by location)<\/p><\/li><li data-start=\"559\" data-end=\"602\"><p data-start=\"561\" data-end=\"602\"><strong data-start=\"561\" data-end=\"580\">Total Timeline:<\/strong> 10\u201335 business days<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"11\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97511\" aria-expanded=\"false\">11. Warranty & Replacement<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-97511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-97511\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"141\" data-end=\"170\">Manufacturer&#8217;s Warranty<\/h5><ul data-start=\"172\" data-end=\"390\"><li data-start=\"172\" data-end=\"251\"><p data-start=\"174\" data-end=\"251\">Replacement products are covered under the original manufacturer&#8217;s warranty<\/p><\/li><li data-start=\"252\" data-end=\"323\"><p data-start=\"254\" data-end=\"323\">Warranty period is reset upon replacement (new unit = new warranty)<\/p><\/li><li data-start=\"324\" data-end=\"390\"><p data-start=\"326\" data-end=\"390\">Extended warranty (if purchased) transfers to replacement unit<\/p><\/li><\/ul><hr data-start=\"392\" data-end=\"395\" \/><h5 data-start=\"397\" data-end=\"419\">Zupitex Warranty<\/h5><ul data-start=\"421\" data-end=\"620\"><li data-start=\"421\" data-end=\"494\"><p data-start=\"423\" data-end=\"494\">Our 3-day replacement window is separate from manufacturer&#8217;s warranty<\/p><\/li><li data-start=\"495\" data-end=\"565\"><p data-start=\"497\" data-end=\"565\">After 3 days, manufacturer&#8217;s warranty or extended warranty applies<\/p><\/li><li data-start=\"566\" data-end=\"620\"><p data-start=\"568\" data-end=\"620\">We do not offer an extended warranty beyond 3 days<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"12\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97512\" aria-expanded=\"false\">12. Special Circumstances<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-97512\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-97512\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"141\" data-end=\"173\">Stolen or Missing Products<\/h5><ul data-start=\"175\" data-end=\"391\"><li data-start=\"175\" data-end=\"232\"><p data-start=\"177\" data-end=\"232\">If a product is lost in transit, report within 3 days<\/p><\/li><li data-start=\"233\" data-end=\"274\"><p data-start=\"235\" data-end=\"274\">File a claim with supporting evidence<\/p><\/li><li data-start=\"275\" data-end=\"333\"><p data-start=\"277\" data-end=\"333\">We will file an insurance claim with logistics partner<\/p><\/li><li data-start=\"334\" data-end=\"391\"><p data-start=\"336\" data-end=\"391\">Replacement or refund processed upon claim settlement<\/p><\/li><\/ul><hr data-start=\"393\" data-end=\"396\" \/><h5 data-start=\"398\" data-end=\"443\">Damaged Packaging Only (Product Intact)<\/h5><ul data-start=\"445\" data-end=\"655\"><li data-start=\"445\" data-end=\"529\"><p data-start=\"447\" data-end=\"529\">If packaging is damaged but product functions properly, no replacement available<\/p><\/li><li data-start=\"530\" data-end=\"592\"><p data-start=\"532\" data-end=\"592\">Cosmetic packaging damage does not qualify for replacement<\/p><\/li><li data-start=\"593\" data-end=\"655\"><p data-start=\"595\" data-end=\"655\">Functional integrity of the product is the primary concern<\/p><\/li><\/ul><hr data-start=\"657\" data-end=\"660\" \/><h5 data-start=\"662\" data-end=\"682\">Partial Orders<\/h5><ul data-start=\"684\" data-end=\"839\"><li data-start=\"684\" data-end=\"772\"><p data-start=\"686\" data-end=\"772\">If only some items from your order are damaged, only defective items can be replaced<\/p><\/li><li data-start=\"773\" data-end=\"839\"><p data-start=\"775\" data-end=\"839\">Other items shipped correctly are not eligible for replacement<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"13\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97513\" aria-expanded=\"false\">13. Customer Responsibilities<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-97513\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-97513\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"141\" data-end=\"163\">Your Obligations<\/h5><ul data-start=\"165\" data-end=\"467\"><li data-start=\"165\" data-end=\"205\"><p data-start=\"167\" data-end=\"205\">File claim within 3 days of delivery<\/p><\/li><li data-start=\"206\" data-end=\"251\"><p data-start=\"208\" data-end=\"251\">Provide complete and accurate information<\/p><\/li><li data-start=\"252\" data-end=\"297\"><p data-start=\"254\" data-end=\"297\">Maintain original packaging and condition<\/p><\/li><li data-start=\"298\" data-end=\"344\"><p data-start=\"300\" data-end=\"344\">Do not use or test the product extensively<\/p><\/li><li data-start=\"345\" data-end=\"384\"><p data-start=\"347\" data-end=\"384\">Do not attempt unauthorized repairs<\/p><\/li><li data-start=\"385\" data-end=\"425\"><p data-start=\"387\" data-end=\"425\">Return product in sellable condition<\/p><\/li><li data-start=\"426\" data-end=\"467\"><p data-start=\"428\" data-end=\"467\">Provide honest description of defects<\/p><\/li><\/ul><hr data-start=\"469\" data-end=\"472\" \/><h5 data-start=\"474\" data-end=\"506\">Breach of Responsibilities<\/h5><ul data-start=\"508\" data-end=\"708\"><li data-start=\"508\" data-end=\"563\"><p data-start=\"510\" data-end=\"563\">Providing false information disqualifies your claim<\/p><\/li><li data-start=\"564\" data-end=\"613\"><p data-start=\"566\" data-end=\"613\">Using the product invalidates the replacement<\/p><\/li><li data-start=\"614\" data-end=\"671\"><p data-start=\"616\" data-end=\"671\">Unauthorized repairs void the replacement eligibility<\/p><\/li><li data-start=\"672\" data-end=\"708\"><p data-start=\"674\" data-end=\"708\">Deliberate damage is not covered<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"14\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97514\" aria-expanded=\"false\">14. Disputes & Escalation<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-97514\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-97514\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"141\" data-end=\"170\">Request Reconsideration<\/h5><p data-start=\"172\" data-end=\"246\">If your claim is denied and you believe the decision is incorrect, submit:<\/p><ul data-start=\"248\" data-end=\"371\"><li data-start=\"248\" data-end=\"292\"><p data-start=\"250\" data-end=\"292\">Detailed letter explaining your position<\/p><\/li><li data-start=\"293\" data-end=\"331\"><p data-start=\"295\" data-end=\"331\">Additional photographs or evidence<\/p><\/li><li data-start=\"332\" data-end=\"371\"><p data-start=\"334\" data-end=\"371\">Response to our inspection findings<\/p><\/li><\/ul><hr data-start=\"373\" data-end=\"376\" \/><h5 data-start=\"378\" data-end=\"402\">Escalation Process<\/h5><ul data-start=\"404\" data-end=\"536\"><li data-start=\"404\" data-end=\"448\"><p data-start=\"406\" data-end=\"448\">Claims will be re-reviewed by management<\/p><\/li><li data-start=\"449\" data-end=\"484\"><p data-start=\"451\" data-end=\"484\">Decision within 5 business days<\/p><\/li><li data-start=\"485\" data-end=\"536\"><p data-start=\"487\" data-end=\"536\">Final determination will be provided in writing<\/p><\/li><\/ul><hr data-start=\"538\" data-end=\"541\" \/><h5 data-start=\"543\" data-end=\"568\">Unresolved Disputes<\/h5><ul data-start=\"570\" data-end=\"731\"><li data-start=\"570\" data-end=\"640\"><p data-start=\"572\" data-end=\"640\">Follow the dispute resolution procedures in our Terms &amp; Conditions<\/p><\/li><li data-start=\"641\" data-end=\"731\"><p data-start=\"643\" data-end=\"731\">Disputes will be resolved through negotiation, mediation, or arbitration as applicable<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"15\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-97515\" aria-expanded=\"false\">15. Contact & Support<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-97515\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-97515\" tabindex=\"0\" hidden=\"hidden\"><h5 data-start=\"141\" data-end=\"171\">Zupitex Customer Service<\/h5><p data-start=\"173\" data-end=\"220\">For replacement requests, claims, or inquiries:<\/p><ul data-start=\"222\" data-end=\"429\"><li data-start=\"222\" data-end=\"259\"><p data-start=\"224\" data-end=\"259\"><strong data-start=\"224\" data-end=\"234\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"235\" data-end=\"257\">gameszupitex@gmail.com<\/a><\/p><\/li><li data-start=\"260\" data-end=\"289\"><p data-start=\"262\" data-end=\"289\"><strong data-start=\"262\" data-end=\"272\">Phone:<\/strong> +91 9315683446<\/p><\/li><li data-start=\"290\" data-end=\"346\"><p data-start=\"292\" data-end=\"346\"><strong data-start=\"292\" data-end=\"302\">Hours:<\/strong> Monday \u2013 Saturday, 10:00 AM \u2013 6:00 PM IST<\/p><\/li><li data-start=\"347\" data-end=\"429\"><p data-start=\"349\" data-end=\"429\"><strong data-start=\"349\" data-end=\"361\">Address:<\/strong> 245-B, 1st Floor, Sant Nagar, East of Kailash, New Delhi \u2013 110065<\/p><\/li><\/ul><hr data-start=\"431\" data-end=\"434\" \/><h5 data-start=\"436\" data-end=\"456\">Response Times<\/h5><ul data-start=\"458\" data-end=\"618\"><li data-start=\"458\" data-end=\"508\"><p data-start=\"460\" data-end=\"508\"><strong data-start=\"460\" data-end=\"480\">Email inquiries:<\/strong> Responded within 24 hours<\/p><\/li><li data-start=\"509\" data-end=\"563\"><p data-start=\"511\" data-end=\"563\"><strong data-start=\"511\" data-end=\"529\">Phone support:<\/strong> Available during business hours<\/p><\/li><li data-start=\"564\" data-end=\"618\"><p data-start=\"566\" data-end=\"618\"><strong data-start=\"566\" data-end=\"584\">Urgent issues:<\/strong> Escalated for priority handling<\/p><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Replacement Policy At Zupitex, we stand behind the quality of our products. This Return &#038; Replacement Policy outlines the conditions and process for replacing defective or damaged products. Please note that this policy covers replacements for quality issues only\u2014not general refunds for change of mind. 1. Eligibility for Replacement 2. Non-Returnable &#038; Non-Replaceable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-593","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zupitex.in\/index.php\/wp-json\/wp\/v2\/pages\/593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zupitex.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zupitex.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zupitex.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zupitex.in\/index.php\/wp-json\/wp\/v2\/comments?post=593"}],"version-history":[{"count":13,"href":"https:\/\/zupitex.in\/index.php\/wp-json\/wp\/v2\/pages\/593\/revisions"}],"predecessor-version":[{"id":645,"href":"https:\/\/zupitex.in\/index.php\/wp-json\/wp\/v2\/pages\/593\/revisions\/645"}],"wp:attachment":[{"href":"https:\/\/zupitex.in\/index.php\/wp-json\/wp\/v2\/media?parent=593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}